Shipping, Returns and Other Terms and Conditions

 

In these conditions the following terms shall have the following meaning: "The Company" means Salbeh. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.

Shipping Information

Shipping rates are based the weight and size of the item as well as the shipping to address. We ship from Ontario, Canada and we ship across Canada and the United States.  Shipping rates are calculated at checkout once a ship to address is entered. 

We will notify you when your order is shipped and estimated shipping days start on the day your order is shipped.  Estimated shipping times will range between 2 and 5 business days.

When an order is placed to be shipped to a remote area in Canada or the U.S., shipping times are longer and could be as long as 10 business days. These remote locations are towns that are not frequently served by shippers, are far from shippers’ hubs, and may not always be accessible by roads.

When you spend $100 or more with Bala Batteekh you get free shipping.

Payment

Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method within 30 days of placing your order as the authorization will lapse. We would much prefer to not charge your card until your order is ready to be shipped, and that is the best practice and what we as a company strive for.

 

    Notice

    You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

    Stock

    Items ordered that are in stock should be dispatched within 48 hours of the order being placed. Salbeh holds limited stock in our store and sometimes your order maybe placed in a queue to be roasted, we will try and inform you if this is the case and when you can expect delivery.

    Claims

    Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Salbeh within 7 working days of delivery. Salbeh shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Salbeh, promptly return any of the goods subject to any claim and any packing materials securely packaged to Salbeh.

    Liability

    • If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Salbeh shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
    • If the Customer establishes that any of the goods are defective Salbeh shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
    • In no circumstances shall the liability of Salbeh to the Customer under this condition exceed the invoice value of the goods.

    Returns

    You have the right to cancel your order as long as we have not sent you your shipping confirmation. In such case, full refund will be granted. If you wish to return the items purchased, you may do so within 4 days of receiving the goods as long as the items are in their original condition, with all tickets and tags attached. In this instance all refunds exclude postage costs, unless a mistake has been made by us.